IT-Trends of 2019-2020 – How to Keep Up with The Progress


The process of transition to the digital economy has an impact on the formation of trends in the IT industry. The digital transformation in business continues, and the growth of modern areas of information technology continues just as well. There is progress from single experiments with innovations to their mass implementation.

The dynamism characterizing the IT industry forces IT staff to constantly keep eyes open to be aware of changes in this industry. Analysts highlight the main trends of 2019-2020:

  • Processing large amounts of data.
  • Smart items (refrigerators, coffee makers, etc.)
  • Cloud services.
  • Biometric systems.
  • Unmanned vehicles.
  • Augmented Reality.
  • Voice assistants.

IT-technologies in the modern world

IT technologies are a set of methods for collecting, processing, storing, disseminating and using information that began to develop with the advent of the first information systems back in the 1960s. Currently implemented in most enterprises and organizations. The ability to apply modern information technology in their activities is the main component of the training of any specialist.

No modern man can do without a computer and the Internet. Network infrastructure is booming: online shopping, online cinemas, social network. All this provides the basis for the further predominance of information technology over other areas. It also determines the high speed of development. Changes in this area occur every six months, new types of information transfer are invented, unique systems and services are put into operation.

Trends of 2018, which remained popular

The trend in business process automation will remain popular in the next two years. Internal automation allows company employees to more efficiently manage their time, minimize resources for completing secondary duties. These include smart household items (smart refrigerators, etc.), the turnover of which, according to forecasts, will grow to 8.9 trillion in 2020. dollars. It will become commonplace not only to use fitness bracelets and radio nannies, but also smart refrigerators, air conditioners, and coffee makers.

External automation is the interaction with customers, suppliers, partners. Its task is to improve the quality of customer service, reduce employee costs, reduce the impact of the human factor. For example, using the chatbot built into the site solves all of the above problems and simplifies the user’s purchase path. Automation paves the way for new business models and provides new financial investments.


One way or another, all the news of the IT-sphere is related to the development of artificial intelligence. This term appeared in 1956 to refer to the field of computer science, which studies the capabilities of machines to do the same as a person, that is, understand the language, learn, improve, solve problems, think. Most of the 2019-2020 trend in IT follows from the fundamental trend of AI. The most popular applications of artificial intelligence:

  • Increasing employee productivity.
  • assistance in making business decisions,
  • acceleration of processes.

Security will also rely on AI. As the number of cybersecurity threats grows, as does the number of digitized assets that may be vulnerable, people are no longer able to track them. Even the largest team of highly qualified specialists cannot effectively complete this mission without the help of artificial intelligence.

Cloud and data center

Future technologies require data center growth. Modern data centers are divided into corporate (serve a specific company) and commercial (provide services to all interested users). For many companies, the reliability of the smooth operation of equipment and network infrastructure is becoming a critical factor for business growth. Therefore, the hosting services market in the data center will continue to grow.

There will be an increase in cloud service providers. What is cloud storage? This is an online service for storing files. It can be either paid or free. The advantage is that you get access to your data from anywhere in the world by connecting to the Internet. Many cloud storages have programs for installing on a tablet and phone, which makes it possible to work from any device.

Voice assistants

The active development of voice bots has been observed for a long time. Siri, Apple’s assistant, Alexa – from Amazon, Google Home. You can talk to them as a person, they are convenient for ordering goods and services (taxi call, pizza delivery, table reservation in a restaurant). But robot recognition of human speech is not perfect (especially if several people speak), it will also fail to kill the bot (the thinking process will fail), the lack of Internet makes it inoperative.

Shortly, with the development of machine learning, it is expected that the voice assistant will be able to distinguish emotions (for example, when the user is irritated by the voice, the assistant will change the algorithm of work), as well as gain the potential ability to contact you on his own (he will be the first to start a conversation). The development of neural networks opens up many prospects for the use of voice assistants.

Unmanned vehicles

IT technology is changing the car market. Soon, while in the car, we will go about our business, entrusting the autopilot with control. Tesla intends to launch drones in 2020. Autonomous cars are distinguished by high safety (accidents due to driver fatigue and carelessness, strict observance of traffic rules are excluded).

Biometric systems

Biometric systems have been around for decades. But today this market is gaining additional prospects. They will be used not only to ensure security but also to improve communication with customers.

In banks, customers will not need passports, plastic cards, SMS to conduct transactions. To confirm your identity, for example, a drawing of veins in the palm of your hand is enough. The biometric identification process takes 10 seconds. In the retail sector, a biometric identification system will improve the seller’s performance by identifying VIP customers in the overall flow. New IT-technologies can expand the use of biometric systems.

Augmented and virtual reality

AR/VR technology continues to expand its applications. Most actively used in the gaming industry (provides entertainment and complete immersion in the artificial world). AR can be applied in marketing and advertising. Using a mobile application, a person, arriving at the store, points a smartphone camera at the product and sees the product description using augmented reality. For advertising, expensive hotels offer potential customers virtual travel, for example, to Hawaii.

The huge potential of virtual and augmented realities for use in education, architecture, construction, and medicine. Virtual anatomical atlases recreate the external and internal characteristics of human organs and tissues, thus helping the training of medical personnel. On virtual simulators, doctors acquire skills in performing various manipulations and operations.

Visual search

In solving this problem, which is rather complicated for a computer, progress is outlined. Facebook managed to teach the system to recognize the faces of people in photos. Although this does not reveal the potential of visual search, which, ideally, should be based on this image, get another one associated with it. For example, you photograph your window on a smartphone, and the system selects the appropriate curtains.

A distinctive feature of Bing’s visual search (Microsoft) is a piece of image search. The user selects an object in the photo, and Bing finds similar objects (which is beneficial for online retailers). Google offers Lens, which tells the name of the object captured on the smartphone, and also provides all the information related to it. Pinterest launched its Lens to process photos.

Which of these (or other) companies will make the first breakthrough in visual search technology, time will tell.

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